A HOLIDAYMAKER is facing going on her Icelandic getaway alone over what she feels is a “totally unacceptable” extra charge.
Carolann Trustlove-Smith, of Todmorden, booked a three-night trip to Reykjavik for next February.
She was due to travel with her daughter who, due to a family illness, now feels she can no longer travel.
Carolann asked her son if he would like to go instead.
When he agreed, Carolann went to Althams Travel, on Halifax Road, where she booked the Cresta city break holiday, to see if she could change the name on the booking to her son’s.
Staff contacted Cresta, who told her there would be a £277 administration fee to make the alteration.
“It’s totally unacceptable,” she said.
“Cresta are trying to charge me nearly £300 because my son is going in her place.
“There’s no way that I can afford to pay that.”
Carolann, who has paid £845 for the holiday, feels that the extra charge to change the name on the booking is excessive.
“It’s a step too far really,” she said.
“It was supposed to be a treat for my son for his birthday. Now they have ruined it.
“I have been looking forward to this for so long.”
A spokesperson for Cresta said: “Everything is in the booking conditions when the person books the trip.
“It does specify that some airlines may class a name change as a cancellation.”
A spokesperson for Althams Travel said it was purely acting as an agent for Cresta and the booking is a Cresta holiday.
She added: “The amendment was for a full name change, not just an initial.
“When Miss Trustlove-Smith booked the holiday, it was originally just for herself. She then added her daughter to the booking.
“In their booking conditions airlines do state that if you do a name change, it is for a new ticket to be booked.
“At the moment her son is not on the booking because she has not paid the fee to change the name.
“If she doesn’t pay for the name change, Miss Trustlove-Smith can still travel.”