Alert: Mobile phone upgrade fraud

Mobile phone users are being warned over a new scam designed to obtain personal and financial details from unsuspecting members of the public.

Wednesday, 20th July 2016, 2:30 pm
Updated Wednesday, 20th July 2016, 3:34 pm

Fraudsters claiming to be telephone service providers are cold calling people and offering mobile phone upgrades on a low monthly payment contract.

After convincing victims to purchase one of these non-existent contracts, the fraudsters ask for personal and financial details. They can then use this information to contact a genuine phone provider and order a new mobile phone handset using the victim’s details.

In most reported cases the fraudsters will either intercept the delivery before it reaches the victim’s address or order the handset to a different address.

Action Fraud, the National Fraud Intelligence Bureau, has offered the following advice on protecting yourself from such scams:

- Never give your personal information to a third party from an unsolicited communication.

- Obtain the genuine number of the organisation being represented and verify the legitimacy of the communication.

- If the offer is too good to be true it probably is.

- If you have provided personal information and you are concerned that your identity may be compromised consider Cifas Protection Registration - https://www.cifas.org.uk/pr.