Beware of cold calling debt-help ‘imposters’

Rory Deighton, of Calderdale CAB
Rory Deighton, of Calderdale CAB

Imposters claiming to be from the CAB are preying on people with money worries with cold calls offering fake “debt help” Calderdale Citizens Advice Bureau warned.

CAB chiefs said no genuine Citizens Advice Bureau would ever call people out of the blue offering to set up a debt management plan.

They urged anyone receiving such a call or text to alert Action Fraud immediately on 0300 123 2040, or online at

They also urged anyone in financial difficulties to contact the bureau for free, confidential, independent and expert advice to help resolve debt problems.

Rory Deighton, Chief Executive of Calderdale Citizens Advice Bureau said: ‘No CAB adviser, or anyone connected with the CAB, would ever phone or text someone out of the blue to offer debt management services.

“We cannot stress this too strongly, and we would urge anyone getting a bogus call like this to end the call as quickly as possible, never give or confirm any personal information, and to report the call immediately to Action Fraud and to the CAB.”

Mr Deighton said this advice applies to any cold call or text that offers you a loan, help dealing with debt problems, or claims to be from your bank.

“It is almost certainly a scamm,” he said.

He added: “We also want to reassure anyone experiencing debt or money worries that we can help.

“Our service is completely free, confidential and independent, and we have many years of experience and expertise in helping people get debt free and stay that way.

“No one solution is right for everyone.

“We can look at your whole situation, deal with any emergencies such as the threat of eviction or other court or bailiff action, or disconnection of essential services. We can also make sure you are not missing out on any extra income you may be entitled to.

“We can negotiate with creditors on your behalf and discuss all your options with you, so you can decide on the one that is right for you.”

For contact details of your nearest CAB and more information on money management and dealing with debt, go to the Citizens Advice website