Still not happy at appointment system

The medical centre, Todmorden:

You ring to get an appointment,

Petrhaps you need some ointment,

All appointments are taken.

I wish receptionists could tell,

if you are fit and well,

You may never get to see a doctor,

But maybe you need to ought to.

The service is unsatisfactory,

Receptionists regard it as tactfully.

Concerned (name and address supplied)